1. What are online video consultations, and how do they work?
Online video consultations at WA Health Group allow you to meet with healthcare professionals, such as physiotherapists, occupational therapists, chiropractors, and dietitians, from your home or workplace. Sessions are held securely through video conferencing, providing an alternative way to access allied health services.
2. Who may benefit from online video consultations?
Online consultations can be suitable for people with busy schedules, limited mobility, or those who prefer to access healthcare remotely. This may include professionals, older adults, parents, expecting mothers, or individuals seeking ongoing support for general health and wellbeing.
3. How do I book an online video consultation?
You can arrange an online consultation by visiting the WA Health Group website or contacting our team directly. Once scheduled, you’ll receive a confirmation and instructions on how to join your appointment.
4. What technology do I need for an online consultation?
You’ll need a smartphone, tablet, or computer with a camera and microphone, along with a stable internet connection. Our team will provide clear instructions before your appointment to help ensure the session runs smoothly.
5. Can online consultations replace in-person visits?
Online consultations can be appropriate for many situations, but some conditions may still require in-person assessment or treatment. Your practitioner will advise if an in-person appointment is recommended.
6. What types of concerns can be discussed through online video consultations?
Online consultations can be used for a range of health-related discussions, such as exercise guidance, movement strategies, nutritional advice, and general wellbeing support. Your practitioner will determine whether online care is suitable for your needs.
7. Are online video consultations covered by insurance?
Insurance coverage for online consultations depends on your provider and policy. It’s best to check with your insurer to confirm if telehealth services are included in your plan.
8. How long does an online video consultation usually last?
Session length can vary depending on the type of service and your individual circumstances. Most consultations typically run between 30 and 60 minutes.
9. What if I experience technical issues during my consultation?
If you experience connection or audio issues, please let us know. Our team will assist you in resolving technical difficulties and can help reschedule your session if required.
10. Can a family member or caregiver join my online consultation?
Yes. A family member or caregiver is welcome to attend the session with you, particularly if it helps with communication or care coordination.
