WA Health Group Privacy Policy

As an "APP Entity" under the Privacy Act 1988 (Cth), WA Health Group is required to adhere to the Australian Privacy Principles (APPs) concerning the collection, use, storage, and disclosure of personal information. This Privacy Policy outlines our approach to managing your personal information.

We collect various types of personal information necessary to provide our services, including:

• Identity Information: Such as your name, address, date of birth, and contact details.
• Health Information: Medical history, treatment records, and other relevant health data.
• Financial Information: Billing details, including Medicare and health insurance information.
• Employment Information: For job applicants, this includes your employment history and qualifications.

We collect personal information in several ways, including:

• Directly from You: Through forms, consultations, and digital interactions (website and email).
• From Third Parties: With your consent, such as referrals from other healthcare providers.

We collect personal information primarily to provide quality healthcare services. The purposes for collecting your information include:

• Healthcare Provision: Diagnosis, treatment, and continuity of care.
• Administrative Functions: Scheduling appointments, managing billing, and maintaining records.
• Legal and Regulatory Compliance: Meeting our obligations under the Privacy Act and other laws.
• Communication and Marketing: With your consent, to inform you about our services and updates.

Your personal information is used and disclosed only for the purposes for which it was collected or as permitted by the Privacy Act. Disclosures may include:

• To Healthcare Providers: Other practitioners involved in your care.
• To Third-Party Service Providers: For administrative support, such as IT services, under strict confidentiality agreements.
• To Legal Authorities: When required by law.

In some cases, your personal information may be stored or processed on servers located outside Australia, including countries such as Ireland, the UK, and the US. We take reasonable steps to ensure that any overseas entities comply with the APPs.

We implement various measures to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure. These measures include physical security, network security, and secure disposal of records.

You have the right to request access to the personal information we hold about you. You may request corrections if you believe the information is incorrect or outdated. To do so, please contact our Privacy Officer.

If you have any concerns about how we handle your personal information, you can lodge a complaint with our Privacy Officer. We will address your complaint promptly in accordance with the Privacy Act.

We may update this Privacy Policy periodically to reflect changes in our practices or the law. Any updates will be published on our website, and we encourage you to review this policy regularly.